Responsible Gaming at 75bk — Play Safe, Stay in Control

Responsible gaming is the foundation on which 75bk is built. For the vast majority of players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Cox's Bazar, and every other corner of Bangladesh, betting on cricket, playing slots, or joining a live casino table is a leisure activity that adds excitement to daily life — much like watching a BPL or IPL match. Responsible gaming ensures it stays that way.

75bk defines responsible gaming as any approach to betting that keeps it within a player's personal budget, time allocation, and emotional boundaries. It means gambling with money you can afford to lose, understanding that the house maintains a statistical edge over time, and treating wins as a bonus rather than an expectation or a financial plan.

We recognise that for a small proportion of players, gambling can develop into a harmful pattern. Problem gambling is a recognised condition that can affect people of any background, age, or income level. Early awareness — knowing what to look for and knowing that help is available — is the single most effective form of intervention. That is why 75bk makes responsible gaming information visible, accessible, and actionable for every registered player on the platform.

75bk is committed to operating the platform in a socially responsible manner. This commitment is reflected in our strict 21+ age policy, our investment in player protection tools, our trained support team, and our willingness to restrict or close accounts where a player's gaming behaviour shows signs of harm.

75bk provides a comprehensive set of self-management tools that every registered player can activate through their account settings or by contacting support. These tools are designed to give you direct, immediate control over how you interact with the platform. You do not need to explain or justify your decision to use any of these tools — we will action your request promptly and without question.

Problem gambling rarely develops overnight. It typically follows a gradual pattern that becomes harder to interrupt the longer it goes unaddressed. Recognising the early warning signs — in yourself or in someone close to you — is the first step towards regaining control. If any of the following statements apply to you, we strongly encourage you to reach out to our support team or use one of the self-management tools described in Section 2.

Setting a personal deposit or loss limit is one of the most practical and effective steps you can take to ensure your gambling activity remains within a comfortable and sustainable range. 75bk supports limits denominated in Bangladeshi Taka (৳ BDT), aligned with the local payment ecosystem used by players transacting via bKash, Nagad, Rocket, and Upay.

The following table illustrates the types of limits available and how they interact with each other. All limits can be set or amended by contacting our support team at [email protected] or through your account settings dashboard.

These are illustrative examples only. Your personal limit can be set at any amount that suits your own budget and comfort level. 75bk deliberately enforces a 24-hour cooling-off period before any limit increase takes effect. This brief pause is intentional — it gives you time to reconsider whether raising your limit is genuinely in your best interest rather than a reaction to a recent loss.

Self-exclusion is the most powerful player protection tool available on the 75bk platform. It is designed for players who feel that their gambling has moved beyond healthy entertainment and that they need a firm, structured break from betting activity. When you self-exclude, 75bk will:

• Immediately suspend your account and block access to all games, betting markets, and deposit functions.
• Remove you from all promotional and marketing communications, including bonus emails, SMS notifications, and seasonal offers such as Eid or BPL promotions.
• Prevent the creation of a new account using the same personal details, payment methods, or device identifiers during the exclusion period.
• Refund any withdrawable balance to your nominated payment method (bKash, Nagad, Rocket, Upay, or bank account) within the standard processing window.

Self-exclusion periods are available as follows:

• 6 months — the minimum self-exclusion period. After this period expires, you may request account reinstatement; reinstatement is not automatic and requires a formal request and a 24-hour reflection period.
• 1 year — a medium-term exclusion suitable for players who recognise a persistent pattern of problem gambling.
• 5 years — a long-term exclusion providing an extended period of protection.
• Permanent — a lifelong exclusion with no option for reinstatement. This option is available to players who wish to close their relationship with online gambling definitively. Permanent exclusion cannot be reversed.

A time-out is a short-term account pause that gives you breathing room without permanently closing your 75bk account. It is ideal when you feel you need a break but are not yet considering self-exclusion. Time-outs are available in the following durations:

• 24 hours — suitable for players who want an overnight break after a difficult session.
• 48 hours — a weekend-length break that allows reflection without a lengthy absence.
• 7 days — a one-week pause that aligns with a natural calendar cycle and allows for a more considered review of your gaming habits.
• 30 days — a one-month time-out for players who want extended distance from the platform without committing to a formal self-exclusion.

During a time-out, deposits and gameplay are blocked. Pending withdrawals will continue to be processed normally. Your account data, transaction history, and responsible gaming settings are preserved and will be intact when the time-out period ends.

Unlike self-exclusion, a time-out expires automatically at the end of the chosen period. You will receive a single notification that your time-out has ended; no marketing materials or bonus offers will be sent during the time-out period itself.

The following brief self-assessment is adapted from internationally recognised problem gambling screening tools. It is not a clinical diagnosis — it is a reflective exercise to help you evaluate your current relationship with betting. Answer honestly, considering your behaviour over the past 12 months.

The 75bk platform is strictly for adults aged 21 years and above. This age limit is higher than the standard 18+ threshold used in many jurisdictions, and reflects our commitment to protecting young adults in Bangladesh from the potential harms associated with gambling during formative years.

We enforce the 21+ rule through the following measures:

• Identity verification (KYC): Every new account on 75bk must complete a Know Your Customer verification process before deposits, withdrawals, or real-money gameplay are enabled. This requires submission of a valid government-issued photo ID — such as a National Identity Card (NID), passport, or birth certificate — confirming that the applicant is 21 years of age or older.
• Payment method verification: All deposit and withdrawal methods — including bKash, Nagad, Rocket, and Upay — must be registered in the same name as the verified account holder. This creates an additional layer of age and identity confirmation tied to Bangladesh's mobile financial service ecosystem.
• Account suspension on age concern: If at any point 75bk has reasonable cause to suspect that an account is being used by a person under the age of 21, the account will be immediately suspended pending a re-verification of identity documents. Any funds deposited by an underage player will be returned and no winnings will be paid out.
• Parental and guardian controls: If you share a device with younger family members, we strongly recommend enabling device-level parental controls or using a password manager to prevent unauthorised access to your 75bk account. Always log out of your account when your device is not in your direct possession.

If you feel that gambling is becoming a problem — for you or for someone you care about — reaching out for support is the most important step you can take. 75bk's support team is available around the clock, seven days a week, and is trained to handle responsible gaming conversations with sensitivity, confidentiality, and without judgment.

In addition to contacting 75bk directly, we encourage players to seek guidance from professional support organisations. While Bangladesh's formal problem gambling support infrastructure is still developing, the following avenues are available to players who need help:

• 75bk Support Team: Available 24/7 via email at [email protected]. For responsible gaming requests (time-out, self-exclusion, limit setting), use the subject line "Responsible Gaming Request" to ensure your message is prioritised.
• Mental health professionals: If gambling-related stress, anxiety, or depression is affecting your daily life, speaking with a licensed mental health professional or counsellor is strongly recommended. Your family doctor can provide a referral in Dhaka, Chittagong, and other major cities across Bangladesh.
• Family and trusted friends: Talking openly with someone you trust about your gambling habits can be an effective first step. Research consistently shows that social support is one of the most powerful factors in recovering from problem gambling.
• Gamblers Anonymous principles: The 12-step programme developed by Gamblers Anonymous has helped millions of people worldwide regain control of gambling behaviour. The core principles — honesty, accountability, community support, and structured recovery — are applicable regardless of geography.